Customer Service

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

SHIPPING TIMES AND COSTS

Complimentary ground shipping within 1 to 7 business days

In-store collection available within 1 to 7 business days

Next-day and Express delivery options also available

Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items

See the delivery FAQs for details on shipping methods, costs and delivery times

PAYMENT METHODS

Urban phat accepts the following payment methods:

Credit Card: Visa, MasterCard, Visa Electron. The total will be charged to your card when the order is shipped.

Urban Phat features a Fast Checkout option, allowing you to securely save your credit card details so that you don’t have to re-enter them for future purchases.

PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

EXCHANGES, RETURNS AND REFUNDS

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.